Terms of Service

1. Definitions

2. Scope of Service

2.1. Services Provided

The Platform includes the following modules:

• Customer Relationship Management (CRM): Buyer requests, portfolio matching, contact tracking.
• Transaction & Commission Management: Deal closing, stakeholder split, revenue leaderboard.
• Gamification: XP, badges, assist chain, goal wheel, hall of fame, cheer wall.
• AI Assistant: Objection handling, listing-copy generation, chat-based support.
• Safety: Panic button, location sharing, escalation chain.
• Virtual Tour & AR Pricing: 360-degree viewing, augmented-reality price analysis.
• Communication: In-platform messaging, push notifications, task management.
• Reporting: Market pulse, regional analysis, performance metrics.
• Dispute Resolution: Mediation board, evidence collection, broker decision.
• Viewing Record (showing minutes): Digital signature, GPS log, legal proof document.

2.2. Service Level Commitment

The Platform is operated with a 99.9% uptime target. Scheduled maintenance is announced at least 24 hours in advance. For outages outside scheduled maintenance, the Company exercises utmost diligence to resolve the issue within a reasonable time; however, any compensation obligation for downtime applies solely within dedicated SLA agreements under Enterprise plans.

3. Membership & Account Security

3.1. Account Creation

• Creating an account is mandatory in order to use the Platform.
• It is the User's responsibility to ensure that the information provided at registration is accurate, current and complete.
• Individuals under the age of 18 may not create an account.
• A person may not create more than one account at the same time (if they work at different offices, the existing account is transferred to the new office).

3.2. Account Security

• It is your responsibility to keep your password confidential and not to share it with third parties.
• All actions carried out through your account are your responsibility.
• If you suspect unauthorized access, notify info@keybrox.com immediately.
• Strong-password requirement: minimum 8 characters, combining upper/lower-case letters and digits.

3.3. Account Suspension & Closure

The Company may suspend or close an account in the following cases:

• Violation of the Terms of Service.
• Suspicion of fraud or forgery.
• Conduct that endangers Platform security.
• Request of a legal authority.
• Accounts inactive for 90 consecutive days (an email warning is sent beforehand).

4. Broker Virtual Office Rules

4.1. Broker Responsibilities

• The Broker is obliged to supervise the Platform use of the agents in their own virtual office.
• The Broker is responsible for protecting their agents' personal data as the Data Controller under KVKK.
• The Broker is responsible for timely deactivation of the account of an agent who leaves the office.
• The Broker is responsible for the accuracy and lawfulness of all transaction data entered on behalf of the office.

4.2. Tenant Isolation

• Each Broker virtual office operates as a tenant that is fully isolated from the others.
• One office's data cannot be viewed by other offices (except for cross-office matching and the leaderboard).
• Inter-office data sharing occurs only with the User's explicit consent and within specific modules (mediation, assist chain).

4.3. Data Portability

When the Broker terminates the platform agreement, they may request all office data in a structured format (JSON/CSV). The data-portability request is fulfilled within 30 days from the agreement end date.

5. Intellectual Property Rights

5.1. Platform Ownership

The Platform source code, design, algorithms, database structure, APIs and all other intellectual property rights belong to ASTRAL GAYRİMENKUL DANIŞMANLIK TİCARET LİMİTED ŞİRKETİ. Users are granted only a limited, revocable, non-exclusive license to use the Platform.

5.2. User Content

• Content uploaded to the Platform by Users (listing information, images, messages, documents) belongs to the User.
• The User grants the Company a limited license to process, store and display their content for the purpose of providing the Platform service.
• When the Service ends, User content is deleted or returned in accordance with the data-retention policy.

5.3. Prohibitions

• Obtaining the Platform source code through reverse engineering.
• Bulk-copying, scraping or data-mining Platform content.
• Using the Platform APIs in an unauthorized or commercialized manner.
• Using the Platform brand, logo or design without permission.

6. Fees & Payment

6.1. Subscription Plans

• The Platform is charged on a monthly or annual subscription model.
• Prices are subject to the current price list published on the Platform.
• If no payment is made at the end of the 14-day free trial, the account continues to operate in a limited (read-only) mode.
• Payments are collected through Paddle.com Market Limited, acting as the Merchant of Record (MoR); cross-border VAT/sales tax is handled by Paddle. Android in-app purchases are processed through Google Play Billing.

6.2. Price Changes

• Price changes are notified by email at least 30 days in advance.
• The price for your current period does not change; a change takes effect from the next billing period.
• If you do not accept a price increase, you may terminate the agreement.

6.3. Refund Policy

For annual plans, upon a cancellation request within the first 14 days, the remaining amount is refunded after a pro-rata deduction for usage. For monthly plans, no refund is made for the active period. See the Refund Policy for details.

7. Data Processing & Protection of Personal Data

Personal-data processing on the Platform is managed under Law No. 6698 (KVKK) and, for users outside Türkiye, the applicable equivalent data-protection framework (GDPR / UK GDPR / CCPA / LGPD and similar). For details:

• Privacy Notice (KVKK)
• Privacy Policy
• Data Processing Agreement (for Brokers)

Brokers act as the Data Controller with respect to their own agents' data, while ASTRAL GAYRİMENKUL DANIŞMANLIK TİCARET LİMİTED ŞİRKETİ acts as the Data Processor in respect of the technical infrastructure. The allocation of responsibility between the parties is set out in the Data Processing Agreement.

8. Acceptable Use & Prohibitions

The following conduct is strictly prohibited when using the Platform:

• Entering false, misleading or fraudulent information.
• Using another user's account without authorization.
• Conducting illegal activity through the Platform.
• Sending spam, bulk messages or unsolicited notifications.
• Attempts that endanger Platform security (hacking, DDoS, vulnerability exploitation).
• Manipulating the gamification system (fake transactions, fake assists).
• Harassing, threatening or demeaning other users.
• Submitting false evidence during mediation or attempting to tamper with the integrity hash.

9. Limitation of Liability

9.1. Platform Warranty Disclaimer

The Platform is provided "as-is". The Company does not warrant that the Platform will operate uninterrupted, error-free or free of security vulnerabilities.

9.2. Liability Cap

• The Company is not liable for indirect, incidental, special or punitive damages arising from use of the Platform.
• The Company's maximum liability shall not exceed the total subscription fees received from the User in the 12 months preceding the month in which the damage occurred.
• The Company cannot be held liable for outages or data loss in third-party services (OneSignal, Gemini, Firebase).

9.3. Exclusions from the Limitation

The above limitation of liability does not cover the Company's gross negligence or willful damages, damages arising from a personal-data breach, or the User's mandatory non-waivable statutory rights.

10. Termination

10.1. Termination by the User

• The User may terminate the Agreement at any time by closing their account.
• After termination, data not subject to statutory retention periods is deleted within 30 days.
• No refund is made for the remaining portion of the active subscription period.

10.2. Termination by the Company

• In case of a serious violation of the Terms of Service, the Company may close the account immediately.
• If the Platform service is fully discontinued, all Users are notified at least 90 days in advance and given the opportunity for data portability.

10.3. Post-Termination

• Users benefit from the Service until the end of their active subscription period.
• The data return/deletion process is completed within 30 business days; data is irreversibly destroyed 90 days after the end of the agreement.
• The confidentiality, intellectual-property and liability provisions survive termination.

11. Dispute Resolution

11.1. Amicable Resolution

In the event of any dispute, the parties will first attempt amicable resolution for a period of 30 days.

11.2. Governing Law

This Agreement is governed by the laws of the Republic of Türkiye. Nevertheless, your non-waivable rights arising from the mandatory consumer-protection and data-protection legislation of the country in which you are located are reserved in all cases and are not affected by this Agreement.

12. Force Majeure

The Company cannot be held liable for service disruptions arising from force majeure events beyond its control, such as natural disasters, war, terrorism, epidemics, government decisions, infrastructure outages, cyber-attacks and similar events.

13. Amendments to the Agreement

• The Company may update these Terms of Service at any time.
• Material changes are announced at least 30 days in advance via in-platform notification and email.
• A User who objects to the changes may terminate their agreement.
• Continuing to use the Platform after a change means accepting the new terms.

14. Miscellaneous

• Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all prior oral/written agreements.
• Severability: If any provision is held invalid, the remaining provisions remain in effect.
• Waiver: The Company's failure to exercise any right does not constitute a waiver of that right.
• Assignment: The User may not assign their account or the rights and obligations under this Agreement without the Company's written consent.

15. Effective Date

These Terms of Service take effect from the date of registration on the Platform and remain in force until the account is closed (excluding retention periods).